Privacy notice
We respect your privacy. This notice explains how we handle the information you share when you request a guided experience or contact our support desk.
What information we collect
When you submit a request, we collect the details you provide in the form.
- Contact details: full name, email address, and phone number.
- Request details: preferred date, traveler count, and any notes you include.
- Optional preferences: budget range, accessibility notes, and contact preferences.
How we use your information
We use your details to respond to your request and support your planning.
- To confirm availability and provide next steps for your request.
- To answer questions and coordinate practical guidance for your experience.
- To communicate important updates related to your booking request.
- To improve the clarity of our guidance based on aggregated feedback (without identifying individuals).
Email updates
If you check the consent box, we’ll send email updates related to your request.
You can request to stop receiving updates by contacting support. We’ll process your request promptly.
Your choices
You can update or correct information by contacting our support desk.
Access & correction
Reach out to request corrections to the information you shared.
Questions about privacy
Send a message through Support and we’ll address your questions as clearly as we can.
Reasonable safeguards
We take steps designed to protect information against unauthorized access. No system can be guaranteed to be 100% secure, but we treat your data with care.